As soon as the seller receives the payment, they will entrust the shipment of the goods to DHL. Deliveries are made at the address indicated in the purchase procedure. The buyer is solely responsible for the correctness, truthfulness and existence of the address provided, with the exclusion of any type of control from the seller. Deliveries are made from Monday to Friday (Saturday and public holidays are excluded). Deliveries are usually made within 3 working days from the moment the seller hands over the goods to DHL. The shipment is complete as soon as the product is delivered to the client at the address indicated in the order (home, company, P.O. box, or post restante) The buyer can track the shipment by consulting https://www.dhl.it/it/express/ricerca.html. In case of delays or inability to deliver due to force majeure or third parties (that is not the courier), the seller will inform the buyer about it but cannot be held responsible for these events. Undelivered goods (the addressee is not present/unknown or the address is incorrect or incomplete) will be stored at the DHL facilities of destination for 10 days, during which the buyer can request a second delivery free of charge. After this period, the goods will be sent back to the seller and the contract will be terminated (art. 1456 of the Italian Civil Code). In this case, the seller will reimburse the client net of shipping costs, including costs for storing the goods and returning them to the seller.
Prices are tax included